PinPath
Support
Support
Something not working? Start here — and if it isn't covered, just write to us.
Contact us
From the app (recommended)
Open Settings › Help & contact in PinPath. Your app version is attached automatically, which helps us find the problem faster. Add your email address if you'd like a reply.
By email
support@livenx.io
We reply within a few business days. For bug reports, please include your device model, iOS version, and the steps you took.
Common questions
A link won't turn into a place
Some pages can't be read from outside the app — members-only pages and certain social posts, for example. Save a screenshot of the post as a photo instead, or add the place by hand. Map links work best when they contain the place name or address.
An invite link doesn't let me join
The link may have expired, or sharing may have been turned off by the person who sent it. Ask them to send a new link. Right after installing the app, open the app once and then reopen the link — that often resolves it.
I'm switching phones. Will my data move?
Link a Google or Apple account in Settings › Account link. After that, signing in with the same account on your new phone restores your data. If you delete the app without linking an account, saved places and plans cannot be recovered.
I bought PinPath Pro but it isn't active
Tap Restore purchases on the Pro screen. You need to be signed in with the same Apple ID you purchased with. If it still doesn't appear, write to us with the date and time of the purchase.
How do I cancel PinPath Pro?
Go to Settings › your name › Subscriptions on your iPhone. Cancel at least 24 hours before the period ends and it will not renew. You keep access until the end of the paid period.
I want to delete my account and data
Use Settings › Delete account in the app. Your saved places, plans, and profile are deleted permanently. If you co-edit plans with others, check how it affects them first.